Contact
Thank you for visiting LumiHaunt. Our customer support team is here to help with product questions, orders, shipping, returns, and other inquiries.
We aim to respond during our business hours and provide clear and helpful support to every customer.
1. Customer Service
LumiHaunt Customer Service
2955 New Center Point
Colorado Springs, CO 80922
United States
Email: service@lumihaunt.com
Phone: +1 (719) 285-0982
Business Hours:
Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT)
Closed on weekends and major U.S. holidays
You can contact us by email or phone, or submit the contact form on this page.
2. Contact Form
If you have a question or need assistance, please complete the contact form on this page.
Our customer support team will review your message and respond as soon as reasonably possible during business hours.
For order-related inquiries, please include:
- Order number
- Name used when placing the order
- Email address used at checkout
- Details of your request
- Photos or videos, if the item is damaged, defective, incorrect, or missing
Providing your order number and relevant details helps us review your request more efficiently.
3. Order Support
Please contact us if you need assistance with:
- Order status and tracking
- Damaged or defective products
- Incorrect or missing items
- Returns and refunds
- Shipping questions
- Address changes before shipment
- Product questions
- Other order-related concerns
For returns, please contact us before sending any merchandise back.
The applicable return instructions and return shipping address will be provided by our customer service team after your return request has been reviewed and approved.
Please do not send return merchandise to our customer service address.
For additional information, please review our Return & Refund Policy.
Shipping rates, processing times, and estimated delivery times are available in our Shipping Policy.
4. Customer Service Address
Our U.S. customer service contact location is:
LumiHaunt Customer Service
2955 New Center Point
Colorado Springs, CO 80922
United States
This address is used for customer communication and customer service support.
It is not the general return shipping address.
If you need to return an order, please contact our customer service team first. After reviewing and approving your return request, our team will provide the appropriate return shipping address and instructions.
Please do not send merchandise to the customer service address unless our customer service team has specifically instructed you to do so.
5. Company and Manufacturing Information
LumiHaunt is operated by:
Yiwu Hongxin Trading Co., Ltd.
Manufacturing & Product Operations Address:
1st Floor, No. 92 Xiangmin Road
Xiazhuzhai, Niansanli Subdistrict
Yiwu, Jinhua, Zhejiang, China
This location is used for company operations, product manufacturing, quality inspection, packaging, and related product operations.
Orders for U.S. customers are fulfilled and shipped through our U.S. fulfillment arrangements.
For customer service and order-related questions, please contact our U.S. customer service team using the contact information provided above.
6. Response Time
Our customer service team reviews messages during business hours:
Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT)
We aim to respond as quickly as reasonably possible.
For order-related requests, providing your complete order number and relevant photos or other information may help us review and resolve the issue more efficiently.