Shipping policy
Last Updated: August 2026
At LumiHaunt, we are committed to providing a reliable and convenient shopping experience for our customers.
We currently ship to customers in the United States only.
All orders are shipped from our U.S. fulfillment location to provide faster delivery and a better shopping experience.
Shipping Rates
We offer standard shipping options for customers in the United States. Shipping fees are calculated based on your order value as shown below:
| Order Amount | Shipping Fee | Shipping Method |
|---|---|---|
| $50 USD and above | Free Shipping | Standard Shipping |
| Under $50 USD | $6.99 USD | Standard Shipping |
Order Processing Time
Orders are processed Monday through Friday, excluding weekends and major holidays.
Order Cut-Off Time:
Orders placed before 2:00 PM Mountain Time (MT) will begin processing on the same business day.
Orders placed after the cut-off time will be processed on the next business day.
Processing Time:
Orders are typically processed within 1-3 business days after payment confirmation.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Time
Standard Shipping:
Estimated delivery time:
3-7 business days
Delivery times may vary depending on your location, carrier conditions, weather, and other circumstances outside of our control.
Delivery estimates begin after your order has been processed and shipped.
Shipping Confirmation & Tracking
Once your order has shipped, a shipping confirmation email containing your tracking number will be sent to the email address provided during checkout.
You can use the tracking number to check your package delivery status.
Shipping Address
Please make sure your shipping address is accurate and complete before placing your order.
LumiHaunt is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by customers.
Returns & Customer Support Address
For customer service inquiries, return assistance, and product support, please contact our U.S. service location:
LumiHaunt Customer Service
2955 New Center Point
Colorado Springs, CO 80922
United States
Phone:
+1 7192850982
Email:
service@lumishaunt.com
Business & Manufacturing Information
LumiHaunt products are manufactured through our production partner:
Yiwu Hongxin Trading Co., Ltd.
Manufacturing Address:
No. 92 Xiangmin Road, Xiazhuzhai, Niansanli Street,
Yiwu City, Jinhua City, Zhejiang Province,
China
This address is used for company operations, product manufacturing, quality inspection, and packaging management.
Important Shipping Information
- Incorrect customer shipping information
- Carrier delays
- Weather conditions
- Unexpected transportation delays
While we make every effort to ensure timely delivery, LumiHaunt cannot be responsible for delays caused by circumstances beyond our control.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Email: service@lumishaunt.com
Phone: +1 7192850982