Shipping policy

Last Updated: September 8, 2026

At LumiHaunt, we are committed to providing a reliable and convenient shopping experience. This Shipping Policy explains where we ship, how shipping is charged, how orders are processed, and when you can expect your order to arrive.

Please also review our Return & Refund Policy, Terms of Service, and Privacy Policy for additional information about your purchase.

1. Shipping Destination

LumiHaunt currently ships to customers in the United States only.

All orders are shipped from our U.S. fulfillment location.

We currently do not ship to:

P.O. Boxes
APO / FPO / DPO addresses
U.S. territories outside the 50 states
International addresses

If a shipping address cannot be served by our available shipping services, we may cancel the order and issue a refund to the original payment method.

2. Shipping Rates

Standard shipping fees for U.S. orders are based on the order subtotal:

Order Amount	Shipping Fee	Shipping Method
$50.00 USD and above	Free	Standard Shipping
Under $50.00 USD	$6.99 USD	Standard Shipping

Any applicable shipping charge will be displayed at checkout before you complete your purchase.

All prices on our website are displayed in U.S. dollars (USD) unless otherwise stated.

3. Order Processing Time

Orders are processed Monday through Friday, excluding weekends and major U.S. holidays.

Order Cut-Off Time

Orders placed before 2:00 PM Mountain Time (MT) generally begin processing on the same business day.

Orders placed after 2:00 PM MT generally begin processing on the next business day.

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Once your order has been shipped, you will receive a shipping confirmation email containing the available tracking information.

4. Delivery Time

Our estimated standard delivery time is:

Order Processing: 1–3 business days
Transit Time: 3–7 business days
Estimated Total Delivery Time: 4–10 business days

The estimated total delivery time begins after payment confirmation and includes both order processing and carrier transit time.

Delivery estimates may vary depending on the destination, carrier operations, weather conditions, peak-season volume, and other circumstances outside our control.

We do not guarantee a specific delivery date unless a specific delivery service is expressly stated at checkout.

5. Shipping Confirmation and Tracking

After your order has shipped, we will send a shipping confirmation email to the email address provided during checkout.

When tracking information is available, the email will include your tracking number and relevant carrier information.

You may use the tracking number to monitor your shipment directly through the carrier.

If your tracking information has not updated for an unusually long period after shipment, please contact us with your order number so that we can help review the shipment status.

6. Shipping Address

Please carefully review your shipping information before completing your purchase.

Customers are responsible for providing an accurate and complete shipping address, including:

Full name
Street address
Apartment, unit, or suite number, when applicable
City
State
ZIP code

LumiHaunt is not responsible for delays, failed delivery, additional carrier charges, or packages returned to the sender as a result of incorrect, incomplete, or undeliverable address information provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, additional shipping or reshipment charges may apply before the order can be sent again.

7. Shipping Delays

While we work to process and ship orders within the estimated timeframes stated above, some delays may occur due to circumstances outside our control.

These may include:

Carrier delays or transportation disruptions
Severe weather
Natural events
Peak-season shipping volume
Unexpected carrier service interruptions
Incorrect or incomplete shipping information provided by the customer

If your shipment experiences a delay after it has been dispatched, our customer service team will assist you in reviewing the available tracking information and, when appropriate, contacting the carrier.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery.

Please provide:

Your order number
A description of the issue
Clear photos of the product and packaging, when applicable

Please do not send an item back before contacting us and receiving return instructions.

Our team will review your request and provide the appropriate next steps.

For complete information about returns and refunds, please refer to our Return & Refund Policy.

9. Customer Service

LumiHaunt Customer Service

Service Address:
2955 New Center Point
Colorado Springs, CO 80922
United States

Email:
service@lumihaunt.com

Phone:
+1 (719) 285-0982

Business Hours:
Monday–Friday
9:00 AM–5:00 PM Mountain Time (MT)
Closed on weekends and major U.S. holidays

For questions about shipping, orders, delivery, or returns, please contact our customer service team.

10. Manufacturing and Fulfillment Information

LumiHaunt is operated by:

Yiwu Hongxin Trading Co., Ltd.

Manufacturing & Product Operations Address:
1st Floor, No. 92 Xiangmin Road
Xiazhuzhai, Niansanli Subdistrict
Yiwu, Jinhua, Zhejiang, China

This is our manufacturing and product operations address in China.

Although our products are manufactured and managed through our operations in China, all orders covered by this Shipping Policy are fulfilled and shipped from our U.S. fulfillment location to customers in the United States.

11. Contact Us

If you have any questions about shipping or your order, please contact us: