Refund policy
At LumiHaunt, customer satisfaction is important to us. We want every customer to have a positive shopping experience with our products.
If you are not completely satisfied with your purchase, you may request a return according to the conditions below.
Return Eligibility
You may request a return within 30 days after the order is delivered.
To be eligible for a return, the item must meet the following conditions:
- The item must be unused and in its original condition.
- The item must include its original packaging and accessories, if applicable.
- The return request must be submitted within 30 days after the delivery date.
Items returned without prior approval may not be accepted.
Return Request Process
To request a return, please contact our customer support team before sending the item back. Please provide the following information:
- Order number
- Customer name
- Email address used for the order
- Reason for return
- Photos or videos of the product, if the item is damaged or defective
Our customer service team will review your request and provide return instructions after approval.
Please do not send any return package before receiving return authorization and return instructions from our customer support team.
Return Address
For security and processing purposes, the specific return shipping address will be provided after your return request has been approved.
Our U.S. service and return support location is:
LumiHaunt Customer Service
2955 New Center Point
Colorado Springs, CO 80922
United States
The address above is used for U.S. customer service and return support. Please wait for return authorization and instructions before shipping any item.
Return Shipping Costs
Customers are responsible for return shipping costs for returns due to personal preference, change of mind, incorrect selection, or other reasons not caused by LumiHaunt.
LumiHaunt will provide assistance with return shipping for the following situations:
- The item arrived damaged.
- The item is defective.
- The wrong item was sent due to our error.
For approved returns caused by a product defect or shipping error, please contact us before returning the item so that we can provide return instructions.
Refund Process
Once we receive your returned item, we will inspect the item and review the return within 2-3 business days.
If your return is approved, LumiHaunt will process your refund to the original payment method within 3-5 business days after the return has been approved.
After the refund has been processed by LumiHaunt, your bank, credit card company, or payment provider may require an additional 5-10 business days for the refund to appear in your account.
The actual time for the refund to appear may vary depending on your payment provider and financial institution.
You will receive confirmation once your refund has been processed.
Damaged or Defective Items
If your order arrives damaged or you receive a defective product, please contact us within 7 days after delivery.
Please provide your order number and clear photos or videos showing the issue so that we can evaluate the product and determine an appropriate solution.
Depending on the situation, the available resolution may include a replacement, return, or refund.
Wrong or Missing Items
If you receive the wrong product or an item is missing from your order, please contact us within 7 days after delivery.
Please provide your order number and photos of the package and items received so that we can investigate the issue and provide a suitable solution.
Non-Returnable Items
The following items may not be eligible for return:
- Items that have been used or altered after delivery.
- Items damaged due to improper use, misuse, or handling after delivery.
- Items returned without prior approval.
- Items that do not meet the return conditions described in this policy.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
Orders that have already been processed or shipped may not be eligible for cancellation. In such cases, the order may need to be handled under our return policy after delivery.
Refund Exclusions
Original shipping charges, where applicable, are non-refundable unless the return is due to a damaged item, defective item, or an incorrect item sent by LumiHaunt.
Refunds will be issued only after the returned item has been received and approved in accordance with this policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email:
service@lumishaunt.com
Phone:
+1 7192850982
U.S. Service Address:
2955 New Center Point
Colorado Springs, CO 80922
United States
Company and Manufacturing Information
Yiwu Hongxin Trading Co., Ltd.
Manufacturing Address:
No. 92 Xiangmin Road, Xiazhuzhai, Niansanli Street,
Yiwu City, Jinhua City, Zhejiang Province,
China
This address is used for company operations, product manufacturing, quality inspection, and packaging management.