Refund policy

Last Updated: September 8, 2026

At LumiHaunt, customer satisfaction is important to us. This Return & Refund Policy explains when you may return a product, how to request a return, who is responsible for return shipping costs, and how refunds are processed.

Please also review our Shipping Policy, Terms of Service, and Privacy Policy for additional information about your purchase.

1. Return Window

You may request a return within 30 days after the date your order is delivered.

The return request must be submitted to our customer service team within this 30-day period.

Please contact us and receive return authorization before sending any item back. Items returned without prior authorization may not be accepted.

2. Return Eligibility

We accept returns for eligible products, including returns due to a change of mind or incorrect product selection by the customer.

To be eligible for a standard return, the item must:

  • Be unused and in its original condition
  • Be returned with the original packaging and accessories, when applicable
  • Be requested within 30 days after delivery
  • Be returned in a condition suitable for resale

Products that have been used, assembled, altered, damaged through improper use, or returned incomplete may not qualify for a standard return.

3. How to Request a Return

Please contact us before sending any product back.

To request a return, please provide:

  • Order number
  • Customer name
  • Email address used at checkout
  • Reason for the return
  • Photos or videos, when applicable

Photos or videos may be required when the return involves a damaged, defective, incorrect, or missing item.

We will review your request and, if approved, provide you with the applicable return instructions and return address.

Do not send any product back until you have received return instructions from our customer service team.

4. Return Address

For security and order-processing purposes, our return address is not publicly listed on our website.

Once your return request has been reviewed and approved, our customer service team will provide you with the appropriate return address and instructions.

Please do not send returned items to our customer service address.

Returns sent to an incorrect address may not be accepted or may result in delays in processing your return.

5. Return Shipping Costs

Customer-Initiated Returns

For returns caused by:

  • Change of mind
  • Incorrect product selection
  • Personal preference
  • No longer wanting the product
  • Other reasons not caused by LumiHaunt

The customer is responsible for the return shipping cost.

Any original outbound shipping charge is also generally non-refundable for customer-initiated returns.

If a replacement or reshipment is requested for a reason that is the customer's responsibility, additional reshipment charges may apply. Any applicable reshipment charge will be communicated to the customer before the replacement order is shipped.

Damaged, Defective, or Incorrect Items

LumiHaunt will cover or assist with reasonable return shipping costs when:

  • The item arrived damaged
  • The item is defective
  • The wrong item was sent due to our error

For these situations, please contact us before returning the item.

Depending on the circumstances, we may provide a prepaid return shipping label, replacement, or refund.

6. Refund Process

After we receive the returned item, we will inspect it within 2–3 business days.

If the return is approved, the refund will be issued to the original payment method within 3–5 business days after approval.

Your bank, card issuer, or payment provider may require an additional 5–10 business days for the refund to appear in your account.

You will receive confirmation when your refund has been processed.

Refunds are generally issued after the returned item has been received and approved, unless otherwise stated by LumiHaunt in writing.

7. Damaged or Defective Items

If your order arrives damaged or the product is defective, please contact us within 7 days after delivery.

Please provide:

  • Your order number
  • A description of the problem
  • Clear photos or videos of the product
  • Photos of the shipping packaging, if the item was damaged during delivery

We may request additional information to help determine whether the issue occurred during shipping or is related to a product defect.

Depending on the situation, available resolutions may include:

  • Replacement
  • Return and refund
  • Refund without return, when appropriate

Issues reported after 7 days may still be reviewed if they fall within the applicable 30-day return period, but customers are encouraged to contact us as soon as possible after discovering a problem.

8. Wrong or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us within 7 days after delivery.

Please provide:

  • Order number
  • Photos of the package received
  • Photos of the products received
  • A description of the missing or incorrect item

We will review the order and provide an appropriate resolution, which may include a replacement or refund.

9. Non-Returnable Items

The following items are generally not eligible for a standard return:

  • Items that have been used, assembled, or altered after delivery
  • Items damaged due to misuse, improper handling, or improper installation
  • Items returned without prior authorization
  • Items missing original components or accessories
  • Items that do not meet the return eligibility requirements described in this policy

If a product has a specific return restriction, the applicable restriction will be stated on the relevant product page or communicated to the customer before purchase.

10. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

Before Processing or Shipment

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel the order and issue a refund to the original payment method.

After Processing or Shipment

If the order has already been processed or shipped, cancellation may no longer be possible.

In this situation, you may request a return after delivery in accordance with this Return & Refund Policy.

11. Refunds for Shipping Charges

Original outbound shipping charges are generally non-refundable for customer-initiated returns, including change-of-mind or incorrect-selection returns.

However, shipping costs may be refunded when the return is required because:

  • The item arrived damaged
  • The item is defective
  • The wrong item was sent due to an error by LumiHaunt

Return shipping costs paid by the customer for change-of-mind or other customer-responsibility returns are not refundable.

12. Company and Manufacturing Information

LumiHaunt is operated by:

Yiwu Hongxin Trading Co., Ltd.

Manufacturing & Product Operations Address:
1st Floor, No. 92 Xiangmin Road
Xiazhuzhai, Niansanli Subdistrict
Yiwu, Jinhua, Zhejiang, China

This is our manufacturing and product operations address in China.

Our products are manufactured and managed through our operations in China, while orders for U.S. customers are fulfilled and shipped from our U.S. fulfillment location.

U.S. customer service and return support are handled through our U.S. customer service location.

13. Customer Service

LumiHaunt Customer Service

Service Address:
2955 New Center Point
Colorado Springs, CO 80922
United States

Email:
service@lumihaunt.com

Phone:
+1 (719) 285-0982

Business Hours:
Monday–Friday
9:00 AM–5:00 PM Mountain Time (MT)
Closed on weekends and major U.S. holidays

For return or refund questions, please contact us before sending any merchandise back.