Terms of service

Last Updated: September 8, 2026

Welcome to LumiHaunt. These Terms of Service (“Terms”) govern your access to and use of the LumiHaunt website at https://lumihaunt.com and your purchase of products through our website.

By accessing our website, creating an account, or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

Please also review our Shipping Policy, Return & Refund Policy, and Privacy Policy. These policies form part of these Terms.

1. Who We Are

LumiHaunt is an online store offering seasonal decorations and home accents.

The website is operated by:

Yiwu Hongxin Trading Co., Ltd.

Manufacturing & Product Operations Address:
1st Floor, No. 92 Xiangmin Road
Xiazhuzhai, Niansanli Subdistrict
Yiwu, Jinhua, Zhejiang, China

This address is used for company operations, product manufacturing, quality inspection, packaging, and related product operations.

U.S. Customer Service

LumiHaunt Customer Service
2955 New Center Point
Colorado Springs, CO 80922
United States

Email: service@lumihaunt.com
Phone: +1 (719) 285-0982

Business Hours:
Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT)
Closed on weekends and major U.S. holidays

U.S. customer service and order support are handled through the U.S. customer service contact information above.

2. Eligibility

You must be at least 18 years old, or the age of majority in your place of residence, to place an order through our website.

By using the website or placing an order, you confirm that you have the legal capacity to enter into a binding agreement.

If you use the website on behalf of a business or other organization, you confirm that you have authority to act on behalf of that organization.

3. Website Use

You agree to use our website only for lawful purposes and in accordance with these Terms.

You may not:

  • Use the website for an unlawful or unauthorized purpose
  • Interfere with the operation, security, or functionality of the website
  • Attempt to gain unauthorized access to our systems, accounts, or customer information
  • Copy, scrape, reproduce, or misuse website content without permission
  • Use automated systems to access the website in a manner that could interfere with its operation
  • Place orders using false, stolen, or unauthorized payment or contact information
  • Attempt to introduce malicious code or interfere with website security

We may suspend or restrict access to the website if we reasonably believe these Terms have been violated or if necessary to protect our website, customers, or business.

4. Accounts

Some features of the website may allow you to create an account.

If you create an account, you are responsible for maintaining the confidentiality of your login information and for activity conducted through your account.

Please contact us promptly if you believe your account has been accessed or used without authorization.

We may suspend or terminate an account where reasonably necessary to protect the website, customers, or our business.

5. Product Information

We make reasonable efforts to provide accurate product names, descriptions, images, measurements, materials, prices, and other product information.

However, minor differences may occur due to:

  • Manufacturing variations
  • Product updates
  • Lighting or photography conditions
  • Screen or device settings
  • Differences between individual products

Colors, textures, finishes, dimensions, and other visual characteristics may therefore appear slightly different from images shown on the website.

LumiHaunt may correct errors, update product information, or make changes to product availability when necessary.

If a material error affects an order that you have already paid for, we may contact you regarding the issue and, where appropriate, cancel the affected order and issue a refund.

Unless a product page states otherwise, our products are intended primarily as seasonal decorations or home accents.

Please follow any care, installation, or usage instructions provided with the product or on the relevant product page.

For safety, keep decorative products away from open flames, excessive heat, and excessive moisture. Products containing small parts should be kept away from young children and pets.

6. Orders

When you place an order, you confirm that the information you provide is accurate and complete, including your:

  • Name
  • Email address
  • Shipping address
  • Billing information
  • Payment information

After you place an order, we may send an order confirmation email acknowledging that we received your order.

An order confirmation does not necessarily mean that the order has been finally accepted. We may review payment, product availability, shipping information, and other order details before completing fulfillment.

We may refuse or cancel an order when reasonably necessary, including if:

  • Product or pricing information contains an error
  • We suspect fraud or unauthorized activity
  • The product cannot be fulfilled
  • We are unable to ship to the address provided
  • Payment cannot be successfully verified
  • Other circumstances require cancellation

If we cancel an order after payment has been received, we will refund the amount paid for the canceled order to the original payment method.

7. Prices and Payment

Unless otherwise stated, prices on our website are displayed in U.S. dollars (USD).

Applicable shipping charges are calculated at checkout and are described in our Shipping Policy.

You must complete payment using one of the payment methods available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment transactions may be processed by third-party payment providers. LumiHaunt does not store complete payment card numbers on its own systems.

8. Shipping and Delivery

We currently ship orders to customers in the United States only.

Orders for U.S. customers are fulfilled and shipped from our U.S. fulfillment location.

Processing times, shipping charges, estimated delivery times, and shipping restrictions are described in our Shipping Policy.

Delivery estimates are not guaranteed delivery dates and may be affected by circumstances outside our reasonable control, including:

  • Carrier delays
  • Weather conditions
  • Transportation disruptions
  • Peak-season congestion
  • Incorrect or incomplete shipping information provided by the customer

We will make reasonable efforts to assist customers with delivery issues and tracking information.

9. Returns, Refunds, and Cancellations

Returns, refunds, and order cancellations are governed by our Return & Refund Policy.

In general, eligible unused products may be returned within 30 days after delivery, subject to the requirements of our Return & Refund Policy.

Damaged, defective, incorrect, or missing items should generally be reported within 7 days after delivery so that we can investigate and provide an appropriate solution.

Customers must contact us and receive return instructions before sending merchandise back.

Our customer service address is not the return address.

For approved returns, our customer service team will provide the applicable return address and return instructions.

Please review the complete Return & Refund Policy for eligibility requirements, return shipping costs, refunds, and cancellation procedures.

10. Intellectual Property

All content available on the website, including but not limited to:

  • Text
  • Product descriptions
  • Product photographs
  • Logos
  • Graphics
  • Designs
  • Page layouts
  • Website features
  • Other original materials

is owned by or licensed to LumiHaunt and is protected by applicable intellectual property laws.

You may view and use the website for personal, non-commercial shopping purposes.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

11. Third-Party Services

Our website may use third-party services to support website functionality and business operations.

These services may include:

  • E-commerce and website hosting services
  • Payment processors
  • Shipping and logistics services
  • Analytics services
  • Advertising services
  • Customer-support services

Third-party services may have their own terms of service and privacy policies.

LumiHaunt is not responsible for the policies, practices, availability, or content of third-party websites or services that are outside our control.

12. Disclaimer

To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis.

We do not guarantee that:

  • The website will always be available
  • The website will operate without interruptions
  • The website will always be error-free
  • The website will be completely free from harmful code or security risks
  • Product information will always be complete or free from errors

We make reasonable efforts to maintain accurate website information and reliable service.

Nothing in these Terms excludes or limits any consumer rights that cannot legally be excluded or limited under applicable law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, LumiHaunt will not be responsible for indirect, incidental, special, exemplary, punitive, or consequential damages arising from your use of the website or purchase or use of our products.

This may include, where permitted by law:

  • Loss of profits
  • Loss of data
  • Business interruption
  • Substitute purchase costs
  • Other indirect losses

To the extent permitted by applicable law, LumiHaunt's total liability arising from a particular product or order will not exceed the amount you actually paid for the product or order giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be limited under applicable law.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold LumiHaunt and its affiliates, officers, employees, and service providers harmless from claims, losses, liabilities, damages, and reasonable legal expenses arising from:

  • Your misuse of the website
  • Your violation of these Terms
  • Your violation of applicable law
  • Your infringement of another person's rights

This obligation does not apply to the extent that the claim results from LumiHaunt's own unlawful conduct or negligence where such limitation is prohibited by applicable law.

15. Force Majeure

LumiHaunt is not responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters
  • Severe weather
  • Epidemics or public-health events
  • Transportation disruptions
  • Labor disputes
  • Utility failures
  • Internet or infrastructure failures
  • Cybersecurity incidents
  • Government actions
  • Import or export restrictions
  • Other unforeseen events beyond our reasonable control

We will make reasonable efforts to resume affected services as soon as reasonably possible.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of Colorado, United States, except to the extent that mandatory consumer-protection laws in your place of residence provide otherwise.

If you have a dispute or concern, please contact us first so that we can attempt to resolve the matter in good faith.

If the matter cannot be resolved directly, either party may pursue available legal remedies in a court of competent jurisdiction.

Nothing in this section limits any mandatory rights or remedies available to consumers under applicable law.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, services, business practices, or legal requirements.

When we update these Terms, we will change the Last Updated date at the top of this page.

The updated Terms become effective when posted on the website unless otherwise stated.

Your continued use of the website after the updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

18. Contact Us

If you have questions about these Terms or our services, please contact us:

LumiHaunt Customer Service

Service Address:
2955 New Center Point
Colorado Springs, CO 80922
United States

Email:
service@lumihaunt.com

Phone:
+1 (719) 285-0982

Business Hours:
Monday–Friday
9:00 AM–5:00 PM Mountain Time (MT)
Closed on weekends and major U.S. holidays