Privacy policy
Last Updated: September 8, 2026
At LumiHaunt, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://lumihaunt.com or make a purchase from us.
By using our website, you acknowledge the practices described in this Privacy Policy.
Please also review our Terms of Service, Shipping Policy, and Return & Refund Policy.
1. Who Is Responsible for Your Information
LumiHaunt is operated by:
Yiwu Hongxin Trading Co., Ltd.
Our manufacturing and product operations are based in:
1st Floor, No. 92 Xiangmin Road
Xiazhuzhai, Niansanli Subdistrict
Yiwu, Jinhua, Zhejiang, China
For U.S. customer service and order support:
LumiHaunt Customer Service
2955 New Center Point
Colorado Springs, CO 80922
United States
Email: service@lumihaunt.com
Phone: +1 (719) 285-0982
We may use third-party service providers to process payments, fulfill orders, provide shipping services, operate our website, provide customer support, and perform analytics or advertising services.
2. Information We Collect
We may collect information when you visit our website, place an order, contact us, subscribe to marketing communications, or otherwise interact with our services.
Information You Provide
Depending on how you use our website, we may collect:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order information
- Order notes
- Customer service communications
- Return and refund information
- Information you provide when contacting us
Payment and Transaction Information
When you place an order, payment information is processed through the payment providers available at checkout.
We may receive limited payment-related information such as:
- Payment status
- Transaction amount
- Payment method
- Transaction identifiers
- Fraud-prevention or verification information
We do not store complete payment card numbers on our own systems.
Device and Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Products viewed
- Links or buttons clicked
- Referring website
- Approximate location derived from IP address
- Cookies and similar identifiers
Information From Service Providers
We may receive information from service providers that help us operate our business, including:
- Payment confirmation and fraud-prevention information
- Shipping and delivery information
- Website analytics information
- Advertising and conversion information
- Customer support information
3. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Process payments
- Confirm orders and transactions
- Provide order and shipping updates
- Respond to customer service inquiries
- Process returns, refunds, and replacements
- Prevent fraud and unauthorized transactions
- Maintain and secure our website
- Improve our products, website, and services
- Analyze website traffic and shopping activity
- Measure advertising and marketing performance
- Provide relevant advertising where permitted by law
- Send marketing communications when you have opted in or where permitted by applicable law
- Maintain business and transaction records
- Comply with applicable legal, tax, accounting, and regulatory requirements
- Protect our rights, property, customers, and business
We do not use personal information for purposes that are materially inconsistent with this Privacy Policy unless permitted or required by law.
4. Payments
Payments are processed through third-party payment providers and the payment methods made available during checkout.
These providers may process payment information according to their own privacy policies and security practices.
LumiHaunt does not store complete credit or debit card numbers on its own systems.
5. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies.
These technologies may be used to:
- Keep products in your shopping cart
- Remember preferences
- Maintain website functionality
- Maintain security
- Detect and prevent fraud
- Understand website traffic
- Measure website performance
- Understand which products or advertisements are effective
- Measure advertising conversions
- Provide or measure relevant advertising
You may control or disable cookies through your browser settings.
However, disabling certain cookies may affect the functionality of the website, including shopping cart and checkout features.
Where required by applicable law, legally recognized opt-out signals such as Global Privacy Control (GPC) may be honored.
6. How We Share Information
We do not sell personal information for money.
We may disclose or share personal information with service providers and business partners when reasonably necessary to operate our business and provide services to you.
These may include:
E-commerce and Website Providers
Services such as Shopify may process information necessary to operate our online store, including website hosting, checkout, order management, and related services.
Payment Providers
Payment processors may process payment and transaction information to complete purchases and help prevent fraud.
Shipping and Fulfillment Providers
Shipping, logistics, and fulfillment providers may receive information such as your name, shipping address, phone number, order details, and tracking information when necessary to deliver your order.
Manufacturing and Product Operations
Our company operates manufacturing and product operations in China. Information necessary to manufacture, inspect, package, or fulfill an order may be accessed by personnel or service providers involved in those operations.
Customer Service Providers
We may use email, customer-support, communication, or ticketing services to respond to customer inquiries and provide support.
Analytics and Advertising Providers
We may use analytics and advertising services, including services provided by Google, to understand website traffic, measure conversions, improve our services, and advertise our products.
These providers may process information according to their own privacy policies and applicable legal requirements.
Legal and Business Purposes
We may also disclose information when reasonably necessary to:
- Comply with applicable law or legal processes
- Respond to lawful requests from government authorities
- Protect our rights or property
- Prevent fraud or abuse
- Protect the safety of customers or others
- Investigate security incidents
- Complete a merger, acquisition, sale, restructuring, or other business transaction
7. Google Services and Advertising
We may use Google services such as Google Analytics, Google Ads, and Merchant Center-related technologies to operate and promote our store.
Depending on the services enabled on our website, Google may receive information such as:
- Website activity
- Product interactions
- Purchase or conversion information
- Device information
- Cookie or advertising identifiers
This information may be used to measure advertising performance, understand shopping activity, improve advertising, and provide relevant advertisements where permitted by law.
You can manage advertising personalization through your Google account and applicable Google privacy controls.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
For example, we may retain information for purposes including:
- Processing and fulfilling orders
- Customer service
- Returns and refunds
- Accounting and tax records
- Fraud prevention
- Dispute resolution
- Legal compliance
- Business recordkeeping
- Website security
When information is no longer reasonably necessary, we may delete, anonymize, or de-identify it, subject to applicable legal and operational requirements.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
Our website uses HTTPS encryption, and we rely on security measures provided by our e-commerce platform, payment providers, and other service providers.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
10. International Data Processing
LumiHaunt currently sells products to customers in the United States.
Because our business operations and service providers may operate in different countries, personal information may be processed in the United States, China, and other countries where our service providers operate.
Data protection laws may differ between these countries and the country where you live.
By using our website or purchasing from us, you acknowledge that your information may be processed in countries outside your place of residence, subject to applicable legal requirements.
11. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These rights may include:
- Requesting access to personal information we hold about you
- Requesting correction of inaccurate information
- Requesting deletion of personal information
- Requesting information about how personal information is collected or used
- Restricting or objecting to certain processing
- Withdrawing consent where processing is based on consent
- Opting out of certain marketing communications
- Opting out of certain targeted advertising or sharing activities
- Appealing a privacy request decision where required by applicable law
California and Other U.S. State Privacy Laws
If you are a California resident or a resident of another U.S. state with applicable privacy rights, you may have additional rights under state privacy laws.
Depending on applicable law, these may include the right to request access, correction, or deletion of personal information and the right to opt out of certain targeted advertising or sharing activities.
We will not discriminate against you for exercising privacy rights provided by applicable law.
Where applicable, you may use our Your Privacy Choices page or contact us directly.
EEA and UK
If you are located in the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection laws, including rights to access, correction, deletion, restriction of processing, objection, data portability, and withdrawal of consent where applicable.
Depending on the circumstances, we may process personal information because it is necessary to perform a contract, comply with a legal obligation, pursue legitimate interests, or because you have provided consent.
You may also have the right to lodge a complaint with your local data protection authority.
How to Submit a Privacy Request
To submit a privacy request, contact:
Please include your name, the email address associated with your order or account, and a description of your request.
We may need to verify your identity before completing certain requests.
Where permitted by law, an authorized agent may submit a request on your behalf. We may require information necessary to verify the agent's authority.
12. Children's Privacy
Our website is not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.
13. Do Not Track
Some web browsers may send "Do Not Track" signals.
Because there is currently no universally accepted technical standard for responding to all Do Not Track signals, our website may not respond to every such signal.
Where required by applicable law, we honor legally recognized opt-out mechanisms such as Global Privacy Control (GPC).
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or legal requirements.
When we make changes, we will update the Last Updated date at the top of this Privacy Policy.
The updated Privacy Policy becomes effective when posted on our website unless otherwise stated.
15. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us:
LumiHaunt Customer Service
Service Address:
2955 New Center Point
Colorado Springs, CO 80922
United States
Email:
service@lumihaunt.com
Phone:
+1 (719) 285-0982
Business Hours:
Monday–Friday
9:00 AM–5:00 PM Mountain Time (MT)
Closed on weekends and major U.S. holidays