Privacy policy

At LumiHaunt, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information when you visit our website, place an order, or contact us:

  • Personal Information: Name, email address, billing address, shipping address, phone number, and payment information provided during checkout.
  • Order Information: Product details, purchase history, transaction information, and delivery information.
  • Device Information: IP address, browser type, operating system, device information, and website usage data.
  • Communication Information: Information you provide when contacting our customer support team.

How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders.
  • To provide customer support and respond to your inquiries.
  • To send order confirmations, shipping updates, and service-related messages.
  • To improve our website, products, and customer experience.
  • To prevent fraud, unauthorized transactions, and security risks.
  • To send marketing communications when you have provided consent.

Payment Information

Payment transactions are processed securely through third-party payment providers.

LumiHaunt does not directly store your complete payment card information. Payment information is handled according to the privacy policies and security standards of the payment providers.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences.
  • Understand how visitors use our website.
  • Improve website performance and functionality.
  • Provide relevant advertising and marketing content.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Third-Party Services

We may share information with trusted third-party service providers that help us operate our business, including:

  • Shopify: Website hosting, order management, and e-commerce services.
  • Payment Providers: Secure payment processing.
  • Shipping Providers: Order fulfillment and delivery services.
  • Analytics and Marketing Providers: Website analysis and advertising performance measurement.

These third parties only process your information as necessary to provide their services and are required to protect your information.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, disclosure, or loss.

However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights Under GDPR

If you are located in the European Economic Area (EEA), you may have rights under the General Data Protection Regulation (GDPR), including:

  • The right to access your personal information.
  • The right to request correction of inaccurate information.
  • The right to request deletion of your personal information.
  • The right to restrict or object to certain processing activities.
  • The right to withdraw consent where applicable.

Your Privacy Rights Under CCPA

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect and how it is used.
  • The right to request deletion of personal information.
  • The right to opt out of the sale or sharing of personal information.
  • The right to non-discrimination for exercising your privacy rights.

LumiHaunt does not sell personal information to third parties.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 years old.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with the revised effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

LumiHaunt Customer Service
2955 New Center Point
Colorado Springs, CO 80922
United States

Email:
service@lumishaunt.com

Phone:
+1 7192850982